Return & Refund Policy – Foxteetrendz Bags
Last updated: June 20, 2024
This policy outlines the terms for returning or exchanging items purchased from our website. Foxteetrendz Bags reserves the right to amend this policy at any time without prior notice. In cases of dispute, our decision will be final.
✅ Eligibility for Returns & Exchanges
We accept returns and exchanges for change of mind or defective products. Do not send any items back before contacting our support team.
- Requests must be made within 30 days from the date of delivery.
- Items must be unused, in original condition and packaging, and include all accessories.
- Certain items may be marked as non-returnable or non-exchangeable.
- Bundled products must be returned as a complete set.
🔁 How to Request a Return or Refund
Step 1:
Send an email to contact@foxteetrendz.com with the subject line: “Return & Refund Request”. Include:
- Your Order ID
- A brief description of the issue
- Photos or videos (required for defective products)
Step 2:
Our customer care team will respond within 1–2 business days to guide you through the process.
Step 3:
If your request is approved, we’ll email you a return label. Print the label and return the item(s) in their original condition to the following address:
(+1) 714-383-2644
10390 ASHDALE ST, Stanton, Orange, California, United States
Postcode: 90680
❌ When Returns or Refunds Are Not Accepted
- Items damaged due to customer mishandling
- Requests made after 30 days of delivery
- Items that are used, opened, or missing packaging/accessories
💵 Refund Timeline
After receiving and inspecting your return, we’ll confirm your refund status via email. If approved, the refund will be issued to your original payment method within 3–10 business days.
🚚 Return Shipping Costs
- Return shipping is free for defective products and change-of-mind returns.
- No restocking fees are applied.
⏳ Refund Delays
If your refund hasn’t appeared yet, please:
- Double-check your bank or credit card account
- Contact your card issuer (delays may occur)
- Check with your bank for pending processing
Still no refund? Reach out to us at contact@foxteetrendz.com.
Important: Do not send returns without email confirmation. We are not responsible for unapproved or lost shipments.
🔄 Exchange Policy
To request an exchange, email contact@foxteetrendz.com with the subject line: “Exchange Foxteetrendz Bags”. Provide:
- Your Order ID
- A short explanation
- Photos or videos (if applicable)
Exchanges are only accepted for the same product.
🚫 Cancelling an Order
Orders may be canceled within 12 hours of placement for a full refund. After this period, cancellations may be handled as returns.
📦 Double-Check Your Shipping Address
Please verify your address before finalizing your order. We are not responsible for undeliverable shipments due to incorrect information.
❓ Need Support?
We’re happy to help! Reach out with any questions at: